Do not use this site for emergency requests; please contact Facilities Development & Operations at 408-924-1990
Report access problems that may prevent physical access for the disabled community to the ADA Compliance Office by completing the Access Report Form.

Welcome to San Jose State University’s iSD (Internet Service Desk). Use iSD to submit all non-emergency requests for service at any San Jose State University Facility (except University Housing).

Follow the instructions below to submit new requests or search for an existing request or work order. All requests get submitted to our Customer Service Center and are reviewed then ultimately converted to a Work Order that can be tracked by the customer until it is completed.

Important Notice: Please Ignore Blank E-mails Status Updates

If you receive a blank e-mail status update from our iService Desk e-mail account (Facility Asset), please ignore them. They are not status updates rather a software glitch that occurs during certain internal processing while your request is "pending." FD&O is aware of this problem unfortunately we do not have a resolution at this time. We are working with the software developers to remedy this problem. Sorry for any inconvenience this may incur.
 

If for any reason you should have a question, please call our Customer Service at 924-1990.

To Open Work Request:

  • Select an area you are requesting service from: Maintenance, Key or Moving Request.
  • Select a Campus, then a Building to get to the requestor form.
  • Fill out the form completely. Insure all fields marked with an * are completed or you will not be able to submit the request.
  • When the form is filled out push the submit button.
  • You will see a request number. Print or copy this number down for reference.

To find out the status of your request:

  • On the left side of the screen under Search by Number choose request.
  • Type in the request number in the field provided.
  • click the button to search.
  • You will then see the current status of your request. If the request has been accepted a work order number is provided.
  • Click the work order number to view work order detail and the current status.